Account and data

Email preferences and unsubscribing

How to manage alert emails, what you can and cannot unsubscribe from, and the difference between transactional and marketing emails.

Transactional vs marketing emails

PenaltyProof sends two types of email. Transactional emails are filing-deadline alerts and account-critical messages (magic links, billing receipts, email verification). Marketing emails are product updates and promotional messages. You can unsubscribe from marketing emails at any time; unsubscribing from transactional emails is not possible while your account is active, because the alerts are the core service.

Unsubscribing from marketing emails

Click the unsubscribe link at the bottom of any marketing email, or go to /manage (Account tab → Email preferences). Marketing emails are sent infrequently and cover product changes relevant to your account.

Pausing all emails

There is no global 'pause' for alert emails. If you want to stop receiving alerts for a specific company, remove that company from your watch list or mark its deadlines as filed. If you want to stop receiving all alerts, cancelling your subscription and deleting your account is the permanent option.

Resend suppression list

PenaltyProof uses Resend for email delivery. If an address previously bounced or marked a message as spam, Resend adds it to a suppression list and no further messages are sent. If you believe you are on the suppression list incorrectly, contact us at hello@penaltyproof.co.uk and we can investigate.

Common questions

I am not receiving alerts — what should I check?

First check your spam folder. If you have previously marked a PenaltyProof email as spam, your email provider may continue to route alerts to spam. Second, check that the company's obligations are configured at /manage — some alert types require the obligation to be toggled on. Third, check that the deadline is within the advance-warning window for your plan.