Billing and invoices

How subscriptions, invoices, and Stripe billing work in PenaltyProof.

How billing works

PenaltyProof uses Stripe for all payment processing. Your subscription renews automatically each month (or year if you chose annual billing). Stripe sends a receipt email for each payment to the billing email address on your Stripe account.

Viewing and downloading invoices

Invoices are managed by Stripe. To view or download past invoices, go to your billing settings at /manage (Account tab → Billing) and open the Stripe billing portal. All invoices from your subscription history are available there.

Changing your plan

To upgrade or downgrade your plan, use the plan picker at /manage. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.

Cancelling your subscription

To cancel, go to /manage (Account tab → Billing). Cancellation takes effect at the end of the current billing period. Your account reverts to the Free plan; companies over the free limit are not removed automatically but you will not receive advance alerts for companies beyond the limit.

Annual billing

Annual billing is available on Starter and Pro plans at a reduced monthly rate. You are billed for 12 months upfront. Upgrading from monthly to annual applies from the next billing cycle.

Common questions

Can I get a refund?

PenaltyProof subscriptions are non-refundable in general. If you were charged in error, contact us at hello@penaltyproof.co.uk and we will review the case.

Where do I update my payment method?

Payment methods are managed in the Stripe billing portal. Access it via /manage (Account tab → Billing → Manage billing).

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